Here's a 60-second tutorial on making the leap from managing teams to leading leaders, from one of the all-time greats in our business, Rob Flaherty of Ketchum.

One point he would be too modest to include but important and embodied by him better than just about anyone: experience is great but nothing supplants preparation.

Rob was my boss for many years, and I never once saw him "wing it" with a client meeting, an group meeting or even a conference call. He treats each interaction as though it's the most important item on a long list of priorities.

No shortcuts.